F.A.Q
Most frequently asked questions
A multi-channel number is a phone number that allows you to receive multiple calls at the same time. This allows you to serve more customers at the same time, as well as route calls to free operators. The main advantages of multi-channel numbers: increased service efficiency, even load distribution, scalability.
SIP (Session Initiation Protocol) telephony is a technology for transmitting voice over the Internet. SIP allows you to establish, maintain, modify and terminate communication sessions between two or more participants. This technology provides high quality, scalability and flexibility of telephony.
IP telephony (Internet Protocol) is a technology that allows you to make telephone calls over the Internet Protocol. Unlike traditional telephony, IP telephony transmits voice data in the form of digital packets over the Internet.
Key advantages of IP telephony:
- Reduced costs for long-distance and international calls
- Mobility – the ability to make calls from any device with Internet access
- Advanced features – conference calling, voicemail, integration with business applications
- Scalability – easily increase the number of users and traffic
- High quality – modern protocols such as SIP provide quality at the level of traditional telephony
The main difference between IP telephony and traditional telephony is that IP telephony uses the Internet to transmit voice, while traditional telephones use dedicated telephone lines.
IP-telephony offers several advantages: it is cheaper, especially for international calls, allows you to use various features (such as video calls or voicemail), and is also more mobile, because you can call over the Internet from anywhere there is a connection.
A multi-channel number usually includes the following services:
- Simultaneous service of several incoming calls — the ability to receive several calls at the same time without a queue.
- Call forwarding to available operators — automatic forwarding of calls to free operators or along a pre-configured route.
- Call statistics and analytics — collection and analysis of call data (time, duration, number of missed calls, etc.), which allows you to assess the efficiency of work.
- Flexible configuration of call routing rules — the ability to configure how and where to forward calls depending on the time of day, load or type of request.
- The ability to scale the number of channels — the ability to increase or decrease the number of simultaneous lines depending on business needs.
- Integration with other business systems — connection with CRM systems, databases or other software products for more efficient work with customers.
- Call recording — the ability to automatically record conversations for further analysis or quality control.
- Interactive voice menus (IVR) are a system that allows you to automatically receive calls and redirect them depending on the user’s choice.